Managing for Quality and Performance Excellence Textbook: Managing for Quality and Performance Excellence by James Evans and William Lindsay Purpose: A well thought-out Final paper will be reflective and take into consideration the readings, discussions, and discoveries that took place over the semester. These papers are not summaries of the readings. Rather, the focus of the paper should be some thought, idea, or criticism that you have with respect to the material you read. You should identify some key point or issue, and discuss it in light of the readings and discussions. Questions to ponder and address in your paper: What did you learn from this course and how does it apply to the real world? What was the most interesting concept you learned? How can you use this information in your professional life, applying the concepts to your professional life? Do you disagree with anything presented in the readings? Why or why not? Be specific about your thoughts.